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— FAQ —

Frequently Asked Questions About House Cleaning in Cincinnati & Northern Kentucky

Everything you want to know about booking, pricing, our team, and what to expect. Answered honestly, with no runaround.

13+
Years Serving Cincinnati & NKY
4.7★
Average Star Rating
99+
Verified Client Reviews
9 yrs
Longest-Tenured Staff Member

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PRICING & BOOKING

Jeannie’s Cleaning offers four tiers of home cleaning, all priced transparently room by room so you only pay for what you have. Routine cleaning starts at $149, Standard at $199, Premium at $289, and our Ultimate Deep Clean starts at $339. Pricing builds by room: kitchen, bedrooms, full bathrooms, half bathrooms, living room, dining room, office, laundry room, and common areas each have a flat rate per tier. A typical 3-bedroom, 2-bathroom home runs approximately $209 for Routine, $294 for Standard, $424 for Premium, or $514 for an Ultimate Deep Clean. Carpet cleaning packages start at $179. We publish all pricing upfront at our website individual service pages. No call required to get a number.

We price room by room rather than by square footage or hourly rate. Each room in your home — kitchen, bedrooms, bathrooms, living areas, dining room, office, laundry room, and common areas — has a flat price per cleaning tier. You only pay for the rooms you have. A studio apartment and a 5-bedroom estate pay very different rates, and that’s by design. To get an accurate quote, you can fill out our online form or call us at (859) 750-6618 and we’ll build your price in minutes. There are no hidden fees, no fuel surcharges, and no post-service surprises.

We charge by the job, not by the hour. Your price is determined by your home’s rooms and the cleaning tier you select — it doesn’t change based on how long our team takes. This means you always know your price before we arrive and there’s no incentive for us to work slowly. The time estimates we publish (for example, ~2 hrs for Routine or ~4h 40m for Ultimate Deep Clean) are guides based on average homes, but your final price is fixed regardless of actual time on site.

You can book online at jeannies.cleaning — fill out the quote request form with your name, address, and desired service and we’ll respond within one business day with a confirmed price and available dates. You can also call us directly at (859) 750-6618 during business hours (Mon–Sat, 8am–5pm). We don’t require an in-home estimate for most services — standard home cleaning, carpet cleaning, and add-ons can all be quoted and booked remotely. For post-construction or large commercial jobs, we may request a walkthrough first.

We do our best to accommodate short-notice requests depending on team availability. Same-day bookings are not guaranteed but are sometimes possible — call us at (859) 750-6618 to check. For recurring weekly or bi-weekly clients, we generally have more flexibility to move appointments. For first-time clients booking an Initial or Ultimate Deep Clean, we recommend scheduling at least 3–5 business days in advance to ensure we can properly allocate time for your home.

We do not require a deposit for standard recurring cleanings. For one-time services and move-in/move-out cleans, we may request a credit card on file at the time of booking. Payment is typically collected after the service is complete. We accept major credit cards, and some clients also pay by check or cash. Details will be confirmed when you book.

We ask for at least 24 hours notice if you need to cancel or reschedule an appointment. Cancellations made with less than 24 hours notice may incur a fee to cover the team’s reserved time. We understand life happens — if something comes up, please contact us as soon as possible and we’ll do our best to work with you. Recurring clients who cancel repeatedly with short notice may be moved to a different schedule slot.

Yes. New clients who join our waitlist receive 5% off their first cleaning — just provide your email or phone number when booking. We also run an Ambassador Club referral program: refer a friend and they get 20% off their first clean; once their clean is completed and paid, you receive a $75 credit to your account. Referral rewards increase at Silver (1–2 referrals), Gold (3–4), and Platinum (5+) tiers. New commercial accounts also receive their first clean free — up to 2 hours, no obligation, 7-day expiration.

SERVICES & WHAT'S INCLUDED

Each tier builds on the previous one. Routine ($149+) covers maintenance cleaning — light dusting, surface wipe-downs, exterior appliance wipe, light bathroom wipe-downs, vacuuming and mopping main floors, beds made, and light trash removal. Standard ($199+) adds full surface wipe-downs, mirrors cleaned, spot-clean cabinet exteriors, a deeper tub and shower wipe, sink detail, and more thorough dusting. Premium ($289+) adds baseboards wiped, light appliance interior clean, light wall spot cleaning, full dusting of all reachable areas, and furniture surface vacuuming. Ultimate Deep Clean ($339+) adds inside fridge, inside oven, full shower and tub scrub (soap scum and calcium removal), cabinet fronts deep clean, doors and trim wiped, detailed dusting of vents and baseboards, high-touch disinfection, thorough furniture vacuuming, stovetop and hood detailed, and reachable light fixtures. The right tier depends on your home’s current condition and how often you want professional cleaning.

An Initial Cleaning is required for all new clients before transitioning to a Routine, Standard, or Premium recurring plan. It follows our full Ultimate Deep Clean scope. The reason is straightforward: routine maintenance cleaning is designed to maintain a clean home, not restore one. If your home has weeks or months of buildup — soap scum, grease, dust accumulation, or grime in hard-to-reach areas — a maintenance visit can’t address it in the time allocated. The Initial Clean gets your home to the baseline standard that our team can then maintain properly at every subsequent visit. Most clients find the difference between an Initial Clean and subsequent routine visits is significant, and that recurring visits are faster and more effective as a result.

Our move-in and move-out cleaning follows the full Ultimate Deep Clean scope — our most comprehensive service. This includes inside fridge, inside oven, full shower and tub scrub (soap scum and calcium removal), cabinet fronts deep clean, doors and trim wiped, detailed dusting of vents and baseboards, high-touch disinfection throughout, thorough furniture surface vacuuming, stovetop and hood detailed, and reachable light fixtures cleaned. We handle the entire home from top to bottom so it’s genuinely ready — not just surface-level presentable. This service is ideal for buyers moving into a new home, sellers preparing a property for listing, landlords turning over a rental, and tenants trying to recover their security deposit.

We offer ten add-on services that can be added to any cleaning appointment: Inside Fridge ($50), Inside Oven ($100), Interior Windows ($10 per unit), Dish Reset ($15 per load), Wash & Fold ($20 per load), Garage Sweep ($35), Basement ($75), Blinds ($8 per unit), Pet Hair Detail ($20), and Wall Spot Cleaning ($35). Add-ons can be requested when booking online or by calling us. Some add-ons — like Inside Fridge or Inside Oven — are already included in the Ultimate Deep Clean tier, so check what your chosen tier covers before adding them.

Yes. We offer three professional carpet cleaning packages. Silver covers up to 400 sq ft (approximately 3 rooms) for $179 with an estimated time of about 2.5 hours. Gold covers up to 600 sq ft (approximately 4 rooms) for $299 and includes a FREE Carpet & Fabric Protector (a $40 value). Platinum covers up to 1,000 sq ft for $399 and includes FREE Pet Stain & Odor Treatment ($50 value) plus a FREE 12-Month Spot & Spill Warranty (a $280+ value). A la carte add-ons are also available: Stairs ($65 per flight), Carpet/Fabric Protector ($40 per room), and Pet Stain & Odor Treatment ($50 per room). Carpet cleaning can be booked standalone or combined with home cleaning.

Yes. We clean sofas, loveseats, recliners, arm chairs, ottomans, and dining chairs. Pricing is: Sectional Sofa (up to 5 seats) $325, Standard Sofa (3 seats) $175, Loveseat (2 seats) $149, Recliner $99, Arm Chair $75, Ottoman $39, and Dining Chair $19. Upholstery cleaning can be booked as a standalone service or combined with carpet cleaning or home cleaning for maximum convenience. We bring all necessary equipment and cleaning solutions.

Yes. We offer commercial and office cleaning across Greater Cincinnati and Northern Kentucky, including offices, retail spaces, and apartment turnovers. We offer flexible scheduling including after-hours and weekend appointments so your operations aren’t disrupted. New commercial accounts receive their first clean free — up to 2 hours, no obligation, with a 7-day expiration. Limited availability. Contact us at (859) 750-6618 or fill out our online form to discuss your commercial cleaning needs.

Yes. We offer apartment turnovers — thorough cleanings between tenants that follow the Ultimate Deep Clean scope. This ensures the unit is genuinely clean and ready for new occupants, not just surface-wiped. We work with individual landlords and property management companies throughout the Cincinnati and Northern Kentucky area. If you manage multiple units, contact us to discuss volume scheduling.

TRUST, SAFETY & OUR TEAM

Yes — fully. Jeannie’s Cleaning is licensed to operate in Kentucky and Ohio, bonded, and carries full liability insurance on every visit. Our bonding and insurance protect you, your home, and your belongings in the event of an accident, damage, or theft. We are also BBB A+ accredited and HomeAdvisor Top Rated and Elite Service certified. If you’d like to see proof of our insurance or bonding, we’re happy to provide it.

Yes. Every member of our cleaning team undergoes a thorough background check before joining Jeannie’s Cleaning. We take the trust you place in us seriously — you’re inviting our team into your home, and we don’t take that lightly. Background checks are not optional or periodic at Jeannie’s; they’re a standard part of our hiring process for every employee.

All of our cleaning professionals are W-2 employees of Jeannie’s Cleaning — not independent contractors, not gig workers, and not sourced through third-party platforms. This matters for several reasons. As employees, our team is covered by our liability insurance and workers’ compensation. We train them, we set their standards, and we are accountable for their work. Contractor-based models shift risk to homeowners — if an uninsured contractor is injured in your home, you may be liable. With Jeannie’s, that risk doesn’t exist.

We carry full liability insurance precisely for this reason. If something is damaged during a cleaning, contact us within 24 hours and we will address it promptly. Our team is trained to work carefully around fragile items, but accidents can happen. We ask that clients secure irreplaceable or extremely fragile items before our visit. We will never dismiss a damage claim — our reputation is built on accountability and we handle these situations professionally and transparently.

We work hard to send a familiar face — because we believe consistency builds trust and comfort. When scheduling allows, we aim to assign the same professional to your home on every visit. Some of our team members have been serving the same clients for years. That said, we can’t guarantee the same person every visit due to scheduling, illness, and team logistics. What we do guarantee is that every team member follows the same detailed checklists and standards, regardless of who shows up.

Jeannie’s Cleaning has been serving Cincinnati and Northern Kentucky since 2012 — over 13 years. We’ve grown entirely through word of mouth and repeat clients, not through franchise agreements or aggressive advertising. Some of our cleaning professionals have been with us for nearly a decade, which speaks to the consistency of our standards and the quality of our team. We hold a 4.7-star average rating across 99+ verified reviews on Google, BBB, and Birdeye.

DAY-OF LOGISTICS

No. Most of our clients are not home during their cleaning — many leave a key, provide a door code, or let us in before heading to work. We ask only that you provide a reliable way for us to access your home on the day of service. If you prefer to be home, that’s completely fine too. Whatever you’re comfortable with works for us. We’ll confirm access instructions when you book and again the day before your appointment.

No — that’s exactly what we’re here for. We do ask that you pick up loose items, clutter, and personal belongings from floors and surfaces before we arrive. This isn’t about cleaning — it’s about giving our team access to the surfaces they need to clean thoroughly. If floors are covered with laundry or counters are stacked with dishes, our team can’t reach the surfaces underneath. Beyond that, there’s nothing you need to do. Don’t pre-clean, don’t scrub the bathroom — save your energy.

Yes. Our team brings all equipment and cleaning products needed for every visit. You don’t need to provide anything. If you have a specific product preference — for example, a particular brand you prefer for your countertops, or a preference for unscented products due to allergies — let us know when booking and we’ll accommodate where possible. If you have a sensitivity to certain cleaning agents, please inform us in advance so we can plan accordingly.

Pets are welcome — our team is used to working in homes with dogs, cats, and other animals. That said, some pets become anxious or agitated around unfamiliar people and equipment, and some team members have allergies. We recommend securing pets in a comfortable area of your home — a bedroom, crate, or outdoor space — during the cleaning. This protects your pet from stress and allows our team to work without interruption. If your pet is comfortable around strangers and cleaning equipment, you’re welcome to let them roam freely.

Time estimates vary by tier and home size. As a general guide: Routine Clean approximately 2 hours, Standard Clean approximately 2 hours 45 minutes, Premium Clean approximately 4 hours, and Ultimate Deep Clean approximately 4 hours 40 minutes. These are averages for a typical 3-bedroom home. A larger home, a home with significant buildup, or a home with many add-ons will take longer. Your first cleaning (Initial Clean) often takes longer than subsequent visits because we’re starting from scratch rather than maintaining an already-clean space.

We stand behind every cleaning with a 100% Satisfaction Guarantee. If anything about your clean doesn’t meet your expectations, contact us within 24 hours of your appointment and we’ll come back and make it right at no additional charge. We don’t argue, we don’t deflect — we come back and fix it. We’ve been in business since 2012 because we take this seriously. If you’re unsatisfied, please call us at (859) 750-6618 or email info@jeannies.cleaning as soon as possible so we can address it promptly.

No. We never require a contract. You can book a one-time clean, set up weekly, bi-weekly, or monthly recurring service, and cancel or adjust your schedule at any time — no penalties, no lock-in periods. We believe the quality of our work should be the only reason you keep booking. Clients who want to pause service, reduce frequency, or cancel can do so by contacting us at least 24 hours before the next scheduled appointment.

Yes — life happens and we understand that. We ask for at least 24 hours notice to reschedule or skip a visit so we can adjust our team’s schedule and potentially accommodate another client. Recurring clients can reschedule through our booking system or by calling us. Repeated short-notice cancellations may affect your scheduling priority for future appointments.

Contact us within 24 hours and we’ll send the team back to address any missed areas — at no charge to you. Our 100% Satisfaction Guarantee covers this. When you call, please be specific about what was missed so we can address it accurately on the return visit. We also use this feedback internally to improve our checklists and team training.

Tipping is never required, but it is always appreciated and goes directly to the cleaning professional(s) who served your home. If your team did an exceptional job — especially on a particularly challenging clean, a holiday visit, or a move-out — a tip is a meaningful way to show it. Common amounts range from $10–$20 per cleaner per visit, or 10–15% of the total cleaning cost. Some clients prefer to tip monthly or give a holiday bonus rather than tipping every visit. There’s no right or wrong approach.

SERVICE AREAS

We serve Greater Cincinnati and Northern Kentucky, including: Cold Spring, Fort Thomas, Newport, Covington, Highland Heights, Florence, Alexandria, Fort Mitchell, Erlanger, Independence, Burlington, Edgewood, Bellevue, Union, Crestview Hills, and Hebron in Kentucky; and Cincinnati, Hyde Park, Over-the-Rhine, Oakley, Mount Lookout, Mount Adams, and surrounding neighborhoods in Ohio. If you don’t see your city listed, give us a call at (859) 750-6618 — we may still be able to serve you depending on location and availability.

Yes. We serve both sides of the Ohio River. In Ohio we serve Cincinnati proper and surrounding neighborhoods including Hyde Park, Over-the-Rhine, Oakley, Mount Lookout, Mount Adams, Clifton, and more. In Kentucky we serve Cold Spring, Fort Thomas, Newport, Covington, Florence, Highland Heights, Alexandria, Fort Mitchell, Erlanger, Independence, Burlington, Edgewood, Bellevue, Union, and the greater NKY area. We’re a tri-state area team rooted in Northern Kentucky and serving the full Greater Cincinnati region.

For homes within our standard service area — Greater Cincinnati and Northern Kentucky — there is no travel surcharge. For locations on the outer edges of our service area or in areas we serve by request, we may apply a small travel fee. This will always be disclosed upfront before you confirm your booking. We’ll never surprise you with a charge you didn’t know about.

COMPARING CLEANING SERVICES

When you hire a private housekeeper, you become the employer — which means you’re responsible for their taxes, workers’ compensation if they’re injured in your home, and background checking them yourself. If they’re sick or unavailable, there’s no backup. With a cleaning company like Jeannie’s Cleaning, we handle all of that. Our team members are W-2 employees covered by our insurance and workers’ compensation. We run background checks. We have backup team members if someone is sick. And if the quality isn’t right, there’s a company with a reputation and a guarantee standing behind the work — not just one individual.

Jeannie’s Cleaning is locally owned and operated — not a franchise. That means the people you’re calling, the team cleaning your home, and the company behind the guarantee are all right here in your community, not in a corporate office in another state. Locally owned companies tend to have more flexibility, more accountability, and more personal investment in each client relationship. We’ve been part of the Cincinnati and Northern Kentucky community since 2012. We also publish our pricing openly — room by room — rather than requiring an in-home estimate before telling you what anything costs.

Professional cleaning saves you time, delivers a more thorough result, and reduces the mental load of managing a cleaning routine. Our team uses professional-grade techniques, detailed checklists, and follows a systematic approach to every room that’s difficult to replicate in a rushed self-clean. Beyond results, the time savings matter — a bi-weekly cleaning client in a 3-bedroom home reclaims roughly 3–4 hours every two weeks, or 75–100 hours per year. Most clients find that the cost of professional cleaning is easily justified by what they gain back in time and energy.

Look for four things: (1) Licensed, bonded, and insured — ask for proof, not just a claim. (2) W-2 employees with background checks, not contractors sourced from gig platforms. (3) Transparent pricing — if a company won’t tell you their rates without a site visit, that’s a yellow flag. (4) Verifiable reviews — not just testimonials on their own website, but ratings on Google, BBB, and third-party platforms. Jeannie’s Cleaning meets all four. We’re BBB A+ accredited, carry full insurance, hire only W-2 background-checked employees, and publish all pricing openly. Our 4.7-star rating across 99+ verified reviews speaks for itself.

SPECIAL SITUATIONS

Yes — and this is exactly what our Ultimate Deep Clean is designed for. Homes that haven’t been professionally cleaned in an extended period have layers of buildup in areas that routine cleaning doesn’t address: soap scum on shower tiles, calcium deposits on fixtures, grease buildup on stovetops, dust accumulation in vents and baseboards, and grime inside appliances. Our Ultimate Deep Clean addresses all of these systematically. It takes longer than a standard clean and is priced accordingly, but it gives us — and your home — a genuine baseline to work from.

Yes. We work in homes with pets every day across Greater Cincinnati and Northern Kentucky. Pet hair, dander, and odors are part of what we regularly address. Our Pet Hair Detail add-on ($20) provides extra attention to furniture and surfaces with significant pet hair accumulation. For carpets with pet stains and odors, our Gold carpet cleaning package includes FREE Pet Stain & Odor Treatment. If a team member has a pet allergy, we’ll note this and schedule accordingly.

Yes, and we take the safety of children’s environments seriously. Our standard cleaning products are professional-grade but we can accommodate requests for fragrance-free or sensitive-formula products when possible. If you have specific product requirements for your baby’s room, nursery, or play areas, please let us know when booking and we’ll do our best to accommodate. Many families with newborns specifically hire Jeannie’s Cleaning because they want the confidence that their home is genuinely clean — not just surface-wiped.

Yes. Cleaning services make a genuinely thoughtful and practical gift for new homeowners, new parents, people recovering from illness or surgery, or anyone who deserves a break. Gift cards for Jeannie’s Cleaning can be purchased at jeannies.cleaning/gift-cards or by calling us at (859) 750-6618. The recipient can apply the gift card value to any service we offer.

Yes. We regularly clean homes before parties, holiday gatherings, family visits, open houses, and other events. If you need a one-time clean before a specific date, book as early as possible — especially around holidays when our schedule fills quickly. Our Standard or Premium Clean is typically the right fit for pre-event cleaning, though some clients prefer the Ultimate Deep Clean for important occasions. Let us know the date and nature of the event when booking and we’ll recommend the appropriate service.

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